Lattice maintains a Worldwide Product Analysis Request (PAR) system to provide prompt responses to customer inquiries on devices.
The customer only needs to contact their local Lattice sales office, Field Applications Engineer, or sales representative. The Field Representative will submit a request with the necessary information to the Lattice factory starting the process. A PAR tracking number will be assigned, and routing information will be provided if parts need to be returned.
During the analysis process, communication is maintained with the Field Representative to ensure complete analysis and correlation of root cause to customer reported symptoms.
Turnaround times are set to satisfy the customer's need for resolution, and Lattice's need for rapid information to resolve quality, reliability, or corrective issues. Lattice targets the cycle times in Electronics Industry Association specification EIA-671 for Initial and Final Responses.